Workflow
A good system still fails when workflow is unclear
Before customisation, the process must be mapped clearly: who enters, who approves, who reviews, and what report proves the result.
Insights
Practical thinking for better system performance.
Training
Training reduces support costs
Role-based training helps users make fewer errors and gives management cleaner data for decisions.
Support
Support should improve the system, not only fix errors
Every repeated error is a signal to improve controls, reports, permissions, or user workflow.